Shipping Policies

 Shipping Policy

All shipments are shipped using UPS next day air.

Shipping is to billing address ONLY unless other arrangements are made via email.

UPS ships next day Monday through Thursday.  We do not offer or recommend Saturday shipping. 

We currently do not ship any products (live or dry goods) outside of the 48 continental United States. 

No refunds or credits will be given for shipping under any circumstances!

We are not liable for shipping delays due to inclement weather, and or any other shipping liability.

We are not liable for delays caused by shipping companies.

We are not liable for any damages that might occur whilst your items are in transit in route for delivery.

DOA Policy (Dead On Arrival)

If a coral is DOA please take a picture within two (2) hours of delivery and email it to reefundertheroof@yahoo.com with your order number. A refund of the coral will be issued as store credit or can be replaced with your next order.

Shipping Schedule

Livestock shipping dates must be scheduled with RUTR, we do not ship anything live unannounced or unscheduled.  You will receive a tracking number via email the evening before your shipment arrival.  In the event of inclement weather or any shipping liability, please be aware that we are not liable for shipping delays to your busy schedule!  We highly encourage you to take delivery via your local UPS facility!  You can request to have it shipped “hold at location” and it will be held at an office for pickup at your convenience.  We will do our best to keep you updated and aware of any possible shipping problems.  We guarantee live arrival, but in regards to all personal time and expenses due to unforeseen shipping delays and consequences, the person/persons is responsible.

All corals on the site are either quarantined or healed for a minimum of 2 weeks before shipping.  Occasionally a coral will need to be cut upon ordering, and need time to heal after being cut, so please allow 2-7 days after ordering to ship.  We will advise if we feel the coral needs more time before shipping.

We will email to arrange to shipping 24 to 48 hours after orders are placed. Please include requested ship dates in your order notes, and we will do our best to work with you.  Don’t hesitate to reach out to discuss ship dates and the status of your order at 310-569-4849 (text) or reefundertheroof@yahoo.com. All orders must ship within 2 weeks of order date. If you cannot accept a delivery during thing time please contact us! At your request, your order can be cancelled and refunded (less 3%) anytime during the shipping window of 2 weeks. After 2 weeks you can still cancel an order and you will be issued a store credit, valid for 1 year.

RUTR will work with you to find a suitable shipping date that accommodates your busy schedule and ours.  You will receive a tracking # email from UPS confirming your order has shipped.  If you do not receive an email by the night before your order is to ship, please call or email us to confirm the shipment date.

Guarantee

Our corals are healthy and happy when shipped out.  We have close to a 99% success rate when shipping corals with our packing techniques!  If for some reason your order (or an individual coral) does not survive the trip you will receive a credit towards another order via a gift certificate, we do not issue refunds.  If you place an order and then ask to cancel it, you will be refunded your order amount LESS the 3% CC/PayPal processing fee that we are charged(processors do not refund this 3% under any circumstances).  You must notify us via email of DOA corals within 2 hours of delivery! Do not throw away any corals, as we may ask you to provide photos of the corals.  This credit will be valid for 6 months.  There is no refund on shipping charges under any circumstances.  Canceled orders or coupon errors will be refunded, please allow 1-2 weeks for this to appear on your billing statement.  All purchases assume the customer has intermediate to advanced reefing experience.  We are not responsible for errors in acclimation, general care (over or under lighting, water flow, water chemistry, temperature, or inter species coral aggression).  Please ask if you are unsure, we are here to help!  In some rare cases your credit may depend on pictures of the expired coral, or we may request coral skeletons be sent back to us.  Charge backs for the entire shipment including shipping with out contacting us via email are illegal and will be prosecuted for fraud.  We can only ship to the billing address and to the cardholder. We may ask to allow 2-3 weeks for stressed or damaged corals to be evaluated for DOA.  Many corals bounce back and begin to quickly recover from shipping stress Free ship frag pack DOA’s will be issued store credit, which will be the discounted price in the pack. If possible we will ship replacement coral with another order.